About Me
IT Specialist with over 16 years of hands-on experience in IT support, systems administration, and infrastructure operations. Proven track record of managing end-to-end IT functions including network setup, server management (SAP, HRMS, NAS), CCTV, cloud services (O365, G Suite), and device support across Windows and Apple ecosystems.
As an Assistant Manager – IT Operations, successfully led cross-functional IT teams and coordinated with vendors, service providers, and internal departments to ensure seamless IT service delivery. Skilled in configuring and maintaining firewalls (FortiGate), VPN tunnels, network monitoring, and IT asset management. Adept at supervising IT staff, assigning tasks, mentoring junior engineers, and driving performance improvements aligned with business goals.
Known for implementing best practices, reducing downtime, and enhancing system security and reliability. Strong leadership, problem-solving, and decision-making capabilities in high-pressure environments.16
Years of
Experience
6
Happy
Employers
10
Complete
Projects
Skills
Network Security (Fortinet)
Office 365 Administration
Servers (SAP , Commvault )
Windows and Apple ecosystems.
Team Management
Vendor Management
Expericence
Assistant IT Manager
GoodEarth Design Studio Pvt Ltd | Feb 2023 - Present
Key Responsibilities:
- Manage and maintain complete IT infrastructure, including routers, switches, and Fortinet firewalls.
- Monitor network performance and troubleshoot connectivity issues, including firewall tunnel and VPN configurations.
- Oversee daily IT operations for Windows and macOS systems to ensure seamless business continuity.
- Provide end-to-end support for Apple devices, including hardware and OS-level troubleshooting for macOS and iOS.
- Conduct proactive monitoring of network devices to ensure compliance with SLAs and capacity plans.
- Configure and deploy network components (routers, switches, firewalls) based on organizational needs.
- Coordinate with telecom providers for internet and leased line service management.
- Apply regular security patches and updates across Windows and macOS environments.
- Maintain accurate IT inventory and documentation of hardware and software assets.
- Optimize hardware and software performance organization-wide.
- Supervise Commvault backup solutions to ensure data availability, recovery, and disaster readiness.
Assistant IT Manager
Affy Parenterals (A Unit of Affy Group of Companies) | Aug. 2018 - Feb. 2022
- Monitored and maintained the organization's network infrastructure, CCTV systems, SAP servers, and HRMS platforms to ensure secure and stable operations.
- Managed QNAP NAS storage, including regular backups of SAP servers and end-user systems for data integrity and disaster recovery readiness.
- Established and maintained secure VPN connectivity between the Head Office and manufacturing plant using firewall-based tunneling.
- Oversaw IT asset management, including procurement planning, equipment tracking, and warranty recovery coordination with vendors.
- Led the installation and configuration of user-specific applications (SAP, MARK, VPN) and ensured system compatibility within the network.
- Executed a full-scale setup of a new IT infrastructure in Dec 2019, including network wiring, EPBX systems, printers, and SAP/HRMS server room configuration.
- Ensured seamless system connectivity across departments, enhancing overall operational efficiency and system uptime.
Sr. Service Engineer
Zenica Life Style Pvt Ltd. (Apple Authorized Service Provider) | April 2018 - July 2018
- Provided comprehensive software and hardware support for all Apple products, including macOS and iOS devices, ensuring high levels of customer satisfaction and device uptime.
- Diagnosed issues with iOS devices and coordinated directly with Apple systems to place repair orders and manage service workflows.
- Conducted technical training sessions for customer service teams to improve their ability to identify and resolve client issues effectively and efficiently.
- Trained field engineers on best practices for Apple device repair and service excellence, ensuring strict adherence to Apple’s technical and quality standards.
- Handled escalations through Apple’s ACS chat system, ensuring timely issue resolution while maintaining exceptional CSAT and service quality metrics, including RepTAT, NTF, SUR, and CCLR.
Service Engineer
Future World Retail India Pvt Ltd. (Apple Authorized Service Provider) | April 2014 - Jan 2015
- Provided comprehensive software and hardware support for all Apple products, including macOS and iOS devices, ensuring high levels of customer satisfaction and device uptime.
- Diagnosed issues with iOS devices and coordinated directly with Apple systems to place repair orders and manage service workflows.
- Conducted technical training sessions for customer service teams to improve their ability to identify and resolve client issues effectively and efficiently.
- Trained field engineers on best practices for Apple device repair and service excellence, ensuring strict adherence to Apple’s technical and quality standards.
- Handled escalations through Apple’s ACS chat system, ensuring timely issue resolution while maintaining exceptional CSAT and service quality metrics, including RepTAT, NTF, SUR, and CCLR.
Mac Support Engineer
eTechies.in (Lemon Learn eService’s Pvt Ltd) | July 2012 - Jan 2014
- Delivered end-to-end software and hardware support for all Apple products, ensuring efficient diagnosis and resolution of client issues.
- Performed advanced troubleshooting on both iOS and macOS devices, including system diagnostics, software repair, and hardware replacements.
- Provided hands-on technical training to engineers on Apple-certified diagnostic tools and repair procedures to ensure compliance with Apple service standards.
Sr. Assembling Engineer
Computer Junction Pvt. Ltd. | July 2007 - July 2012
- Resolved a wide range of hardware, networking, and operating system-related issues to ensure smooth functioning of desktops, laptops, and workstations.
- Managed system connectivity to networks and handled the installation of user-specific software applications based on business needs.
- Maintained inventory of IT equipment, coordinated with vendors for hardware procurement, and recovered warranties from manufacturers for faulty components.
- Provided remote and telephonic technical support to field engineers, assisting with troubleshooting and issue resolution in real-time.
Expertise
Network Solutions
Proficient in structured cabling, Layer 2/Layer 3 switch configuration, VLAN design, Wi-Fi/AP deployment, firewall administration, NAS management, VPN configuration, and server operations — ensuring optimal performance, security, and seamless connectivity across the organization. Skilled in proactively monitoring and optimizing network infrastructure to minimize downtime and maximize efficiency.
Office 365 Administration
EEfficiently managing and administering Microsoft Office 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Azure AD; overseeing user account provisioning, mailbox management, permissions control, security policies, and compliance configurations; implementing best practices for collaboration, data protection, and identity management to ensure a secure, reliable, and efficient cloud productivity ecosystem.
IT Consulting
Smart IT planning, cloud strategies, risk management & roadmaps — we help you align technology with your business goals to ensure long-term growth, security, and resilience. Our consulting services are designed to empower decision-makers with actionable insights, modern architecture, and scalable infrastructure solutions.
Surveillance & Security
Protect what matters with advanced surveillance solutions.CCTV, biometric, access control, and remote monitoring systems—designed for reliability, 24/7 visibility, Surveillance Control Room and total peace of mind for homes and businesses.
Contact Me
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